Project

General

Profile

Bug #21027

Katello [3.4.5] shows RedHat Subscriptions twice

Added by Philipp Mueller over 3 years ago. Updated over 2 years ago.

Status:
Rejected
Priority:
High
Assignee:
-
Category:
Subscriptions
Target version:
Difficulty:
Triaged:
Yes
Bugzilla link:
Pull request:
Fixed in Releases:
Found in Releases:

Description

Hello,

we are currently experiencing an issue with our RH subscriptions in Katello, which are shown twice.
This behavior results in an issue with subscribing hosts.

I have already refreshed the manifest, but it doenst resolve the problem.
In the Postgresql DB they also appear twice. This only affects RH subscriptions.

Do you have any idea how to further troubleshoot this problem?

Kind regards

subs.PNG View subs.PNG 20.6 KB Philipp Mueller, 09/20/2017 04:15 AM
Subs

History

#1 Updated by Nagoor Shaik over 3 years ago

Hi,

It is an expected result as you are using instance based subscription i.e. Red Hat Enterprise Linux Server, (Physical or Virtual Nodes) subscription. The count is double so that 1 Quantity will be utilized for registration of Virtual System whereas 2 Qty will be utilized for Physical system.

For more information on instance based subscription and how it is utilized refer to https://access.redhat.com/blogs/1169563/posts/2882741

Hope this helps.

#2 Updated by Philipp Mueller over 3 years ago

Nagoor Shaik wrote:

Hi,

It is an expected result as you are using instance based subscription i.e. Red Hat Enterprise Linux Server, (Physical or Virtual Nodes) subscription. The count is double so that 1 Quantity will be utilized for registration of Virtual System whereas 2 Qty will be utilized for Physical system.

For more information on instance based subscription and how it is utilized refer to https://access.redhat.com/blogs/1169563/posts/2882741

Hope this helps.

The amount of the subscribe-able systems is correct, but as you can see in the screenshot, the subscription for Red Hat Enterprise Linux Server, Standard appears twice

#3 Updated by Philipp Mueller over 3 years ago

When i delete the subscription from the database with these command, the additional subscriptions reappear after i refresh the manifest. Do you think it could be a problem with the manifest itself?

foreman=# delete from katello_pools where subscription_id = '13';
DELETE 1
foreman=# delete from katello_subscription_products where subscription_id ='13';;
DELETE 9
foreman=# delete from katello_subscriptions where id = '13';
DELETE 1

#4 Updated by Justin Sherrill over 3 years ago

Do these two different rows have different pool ids? You should be able to see that information when you click on one. In what way is this preventing you from registering?

#5 Updated by Klaas D over 3 years ago

I've seen similar issues that in 3.4.0 / 3.4.1 and they were fixed by correcting the migration tasks. Did you directly update to 3.4.5?

#6 Updated by Justin Sherrill over 3 years ago

  • Status changed from New to Need more information

#7 Updated by Justin Sherrill over 3 years ago

  • Legacy Backlogs Release (now unused) set to 166

#8 Updated by Eric Helms over 3 years ago

  • Status changed from Need more information to Rejected

Please reopen if you still find this to be an issue after addressing questions contained within.

Also available in: Atom PDF