Bug #21027
closed
Katello [3.4.5] shows RedHat Subscriptions twice
Added by Philipp Mueller over 7 years ago.
Updated over 6 years ago.
Description
Hello,
we are currently experiencing an issue with our RH subscriptions in Katello, which are shown twice.
This behavior results in an issue with subscribing hosts.
I have already refreshed the manifest, but it doenst resolve the problem.
In the Postgresql DB they also appear twice. This only affects RH subscriptions.
Do you have any idea how to further troubleshoot this problem?
Kind regards
Files
Hi,
It is an expected result as you are using instance based subscription i.e. Red Hat Enterprise Linux Server, (Physical or Virtual Nodes) subscription. The count is double so that 1 Quantity will be utilized for registration of Virtual System whereas 2 Qty will be utilized for Physical system.
For more information on instance based subscription and how it is utilized refer to https://access.redhat.com/blogs/1169563/posts/2882741
Hope this helps.
Nagoor Shaik wrote:
Hi,
It is an expected result as you are using instance based subscription i.e. Red Hat Enterprise Linux Server, (Physical or Virtual Nodes) subscription. The count is double so that 1 Quantity will be utilized for registration of Virtual System whereas 2 Qty will be utilized for Physical system.
For more information on instance based subscription and how it is utilized refer to https://access.redhat.com/blogs/1169563/posts/2882741
Hope this helps.
The amount of the subscribe-able systems is correct, but as you can see in the screenshot, the subscription for Red Hat Enterprise Linux Server, Standard appears twice
When i delete the subscription from the database with these command, the additional subscriptions reappear after i refresh the manifest. Do you think it could be a problem with the manifest itself?
foreman=# delete from katello_pools where subscription_id = '13';
DELETE 1
foreman=# delete from katello_subscription_products where subscription_id ='13';;
DELETE 9
foreman=# delete from katello_subscriptions where id = '13';
DELETE 1
Do these two different rows have different pool ids? You should be able to see that information when you click on one. In what way is this preventing you from registering?
I've seen similar issues that in 3.4.0 / 3.4.1 and they were fixed by correcting the migration tasks. Did you directly update to 3.4.5?
- Status changed from New to Need more information
- Translation missing: en.field_release set to 166
- Status changed from Need more information to Rejected
Please reopen if you still find this to be an issue after addressing questions contained within.
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