Bug #25515
closed
Subscription detail page is empty
Added by Dirk Götz over 5 years ago.
Updated over 5 years ago.
Description
I found the subscription detail page empty while debugging a problem with subscriptions (running Katello 3.8.0). On my personal demo system which was still 3.6 it worked, but running all the updates from 3.7 over 3.8 to 3.9 I found the page always empty. The browser console or the logs do not show an error.
To reproduce go to Content > Subscriptions and click on the name of the subscription. (https://KATELLOHOST/subscriptions/1/)
I also tried an API call which gives me the subscription details (https://KATELLOHOST/katello/api/organizations/1/subscriptions/1).
- Status changed from New to Need more information
We can double check if these pages work in the releases you mention, but can you try a few things first?
- Try a hard refresh of the browser page
- Try a different browser i.e. chrome instead of firefox
- Try an 'incognito' window or its equivalent
Let us know if any of these resolve the issue. If not, some information on your browser and version would be helpful. Also, please double check for browser console errors during the refresh.
I tried it again with all my browsers on Fedora 28:
- Basilisk 2018.11.07
- Firefox 63.0.1
- Chrome 70.0.3538.110
Colleagues also use a different mixture of Safari, Firefox and Chrome on MacOS and it does not work for them, too.
- Status changed from Need more information to New
- Target version set to Katello Backlog
- Triaged changed from No to Yes
Found the same thing in 1.20.1/Katello 3.10
Looking at /subscriptions/<subscription number> results in a blank page. I was able to use /legacy_subscriptions as a workaround.
In 3.10, the /subscriptions page shows a data grid but the boxes are empty which sounds like it might be a different (new) bug?
- Target version changed from Katello Backlog to Katello 3.11.0
- Triaged changed from Yes to No
Marking this for triage into an upcoming release. It still does not work in nightly builds but doesn't seem easily reproducible in development environments even when running in production mode with precompiled assets.
- Status changed from New to Assigned
- Assignee set to Walden Raines
- Triaged changed from No to Yes
Just a quick update with my findings so far.
I can reproduce this in katello 3.11 production and in nightly production. I can not reproduce this in master or when checking out katello 3.11 directly. I also cannot reproduce this in the relevant downstream releases.
There are no javascript errors and no errors in the production log.
The above leads me to believe that this is a packaging issue (perhaps a missing package or an outdated one). Will continue to investigate further.
- Target version changed from Katello 3.11.0 to Katello 3.9.2
- Status changed from Assigned to Ready For Testing
- Pull request https://github.com/Katello/katello/pull/7994 added
- Status changed from Ready For Testing to Closed
- Triaged changed from Yes to No
- Fixed in Releases Katello 3.12.0 added
This will need cherry picks. Removing triaged so the triage team can properly look at this.
- Triaged changed from No to Yes
- Target version changed from Katello 3.9.2 to Katello 3.10.1
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