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Bug #6249

closed

Unable to retrieve active subscriptions from subscription-manager ui and cli

Added by Eric Helms almost 10 years ago. Updated over 5 years ago.

Status:
Closed
Priority:
Normal
Assignee:
Category:
Client/Agent
Target version:
Difficulty:
easy
Triaged:
Yes
Fixed in Releases:
Found in Releases:

Description

Cloned from https://bugzilla.redhat.com/show_bug.cgi?id=1109398
Description of problem:
subscription-manager-gui - Retreiving active subscriptions failed

Version-Release number of selected component (if applicable):
  • apr-util-ldap-1.3.9-3.el6_0.1.x86_64
  • candlepin-0.9.19-1.el6_5.noarch
  • candlepin-scl-1-5.el6_4.noarch
  • candlepin-scl-quartz-2.1.5-5.el6_4.noarch
  • candlepin-scl-rhino-1.7R3-1.el6_4.noarch
  • candlepin-scl-runtime-1-5.el6_4.noarch
  • candlepin-selinux-0.9.19-1.el6_5.noarch
  • candlepin-tomcat6-0.9.19-1.el6_5.noarch
  • elasticsearch-0.90.10-4.el6sat.noarch
  • foreman-1.6.0.17-1.el6sat.noarch
  • foreman-compute-1.6.0.17-1.el6sat.noarch
  • foreman-gce-1.6.0.17-1.el6sat.noarch
  • foreman-libvirt-1.6.0.17-1.el6sat.noarch
  • foreman-ovirt-1.6.0.17-1.el6sat.noarch
  • foreman-postgresql-1.6.0.17-1.el6sat.noarch
  • foreman-proxy-1.6.0.7-1.el6sat.noarch
  • foreman-selinux-1.6.0-4.el6sat.noarch
  • foreman-vmware-1.6.0.17-1.el6sat.noarch
  • katello-1.5.0-26.el6sat.noarch
  • katello-ca-1.0-1.noarch
  • katello-certs-tools-1.5.5-1.el6sat.noarch
  • katello-installer-0.0.48-1.el6sat.noarch
  • openldap-2.4.23-31.el6.x86_64
  • pulp-katello-0.3-3.el6sat.noarch
  • pulp-nodes-common-2.4.0-0.20.beta.el6sat.noarch
  • pulp-nodes-parent-2.4.0-0.20.beta.el6sat.noarch
  • pulp-puppet-plugins-2.4.0-0.20.beta.el6sat.noarch
  • pulp-puppet-tools-2.4.0-0.20.beta.el6sat.noarch
  • pulp-rpm-plugins-2.4.0-0.20.beta.el6sat.noarch
  • pulp-selinux-2.4.0-0.20.beta.el6sat.noarch
  • pulp-server-2.4.0-0.20.beta.el6sat.noarch
  • python-ldap-2.3.10-1.el6.x86_64
  • ruby193-rubygem-net-ldap-0.3.1-3.el6sat.noarch
  • ruby193-rubygem-runcible-1.1.0-2.el6sat.noarch

How reproducible:
Always

Steps to Reproduce:
1. Register a content host to Sat6 using subscription-manager-gui using following steps
2. Launch subscription-manager-gui
3. Click System -> Register -> Uncheck - I will use an Activation Key. click Next
4. Enter Credentials. Note: Check - Manually attach subscriptions after registration
5. Select the Organization
6. Select environment/content view option. Click Register.
7. After registration, Navigate to "All Available Subscriptions" and click "Update"

Actual results:
Retrieving active subscriptions errored - (see screenshot)
Unable to search for subscriptions: Couldn't find organization 'ACME_Corporation'

production.log
> /var/log/foreman/production.log <
Completed 200 OK in 110ms (Views: 0.3ms | ActiveRecord: 0.0ms)
Processing by Katello::Api::V1::CandlepinProxiesController#get as JSON
Parameters: {"consumer"=>"d2fed351-b863-4195-91b9-4ef0e08cfa28", "api_version"=>"v1", "organization_id"=>"ACME_Corporation", "candlepin_proxy"=>{}}
[ERROR 2014-06-13 14:59:01 cp_proxy #21550] * ERROR: Couldn't find organization 'ACME_Corporation' (404) *
[ERROR 2014-06-13 14:59:01 cp_proxy #21550] REQUEST URL: /katello/api/owners/ACME_Corporation/pools?consumer=d2fed351-b863-4195-91b9-4ef0e08cfa28
[ERROR 2014-06-13 14:59:01 cp_proxy #21550] Katello::HttpErrors::NotFound: Couldn't find organization 'ACME_Corporation' | /opt/rh/ruby193/root/usr/share/gems/gems/katello-1.5.0/app/controllers/katello/api/v1/api_controller.rb:68:in `find_optional_organization' | /opt/rh/ruby193/root/usr/share/gems/gems/katello-1.5.0/app/controllers/katello/api/v1/candlepin_proxies_controller.rb:415:in `authorize_proxy_routes' | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:520:in `block (3 levels) in run_1356866827214790485__process_action__4491727737124774105__callbacks' | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:215:in `block in _conditional_callback_around_9901' | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:326:in `around' | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:310:in `_callback_around_2812' | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:214:in `_conditional_callback_around_9901' | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:471:in `block (2 levels) in run_1356866827214790485__process_action__4491727737124774105__callbacks' | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:215:in `block in _conditional_callback_around_9900' | /usr/share/foreman/app/models/concerns/foreman/thread_session.rb:33:in `clear_thread' | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:214:in `_conditional_callback_around_9900' | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:415:in `block in run_1356866827214790485__process_action__4491727737124774105__callbacks' | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:215:in `block in _conditional_callback_around_9899' | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:326:in `around' | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:310:in `_callback_around_13' | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:214:in `_conditional_callback_around_9899' | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:414:in `_run__1356866827214790485__process_action__4491727737124774105__callbacks' | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:405:in `__run_callback' | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:385:in `_run_process_action_callbacks' | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:81:in `run_callbacks' | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/abstract_controller/callbacks.rb:17:in `process_action' | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_controller/metal/rescue.rb:29:in `process_action' | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_controller/metal/instrumentation.rb:30:in `block in process_action' | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/notifications.rb:123:in `block in instrument' | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/notifications/instrumenter.rb:20:in `instrument' | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/notifications.rb:123:in `instrument' | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_controller/metal/instrumentation.rb:29:in `process_action' | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_controller/metal/params_wrapper.rb:207:in `process_action' | /opt/rh/ruby193/root/usr/share/gems/gems/activerecord-3.2.8/lib/active_record/railties/controller_runtime.rb:18:in `process_action' | /opt/rh/ruby193/root/usr/share/gems/gems/katello-1.5.0/app/controllers/katello/api/api_controller.rb:109:in `process_action' | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/abstract_controller/base.rb:121:in `process' | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/abstract_controller/rendering.rb:45:in `process' | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_controller/metal.rb:203:in `dispatch' | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_controller/metal/rack_delegation.rb:14:in `dispatch' | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_controller/metal.rb:246:in `block in action' | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/routing/route_set.rb:73:in `call' | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/routing/route_set.rb:73:in `dispatch' | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/routing/route_set.rb:36:in `call' | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/routing/mapper.rb:42:in `call' | /opt/rh/ruby193/root/usr/share/gems/gems/journey-1.0.4/lib/journey/router.rb:68:in `block in call' | /opt/rh/ruby193/root/usr/share/gems/gems/journey-1.0.4/lib/journey/router.rb:56:in `each' | /opt/rh/ruby193/root/usr/share/gems/gems/journey-1.0.4/lib/journey/router.rb:56:in `call' | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/routing/route_set.rb:600:in `call' | /opt/rh/ruby193/root/usr/share/gems/gems/railties-3.2.8/lib/rails/engine.rb:479:in `call' | /opt/rh/ruby193/root/usr/share/gems/gems/railties-3.2.8/lib/rails/railtie/configurable.rb:30:in `method_missing' | /opt/rh/ruby193/root/usr/share/gems/gems/journey-1.0.4/lib/journey/router.rb:68:in `block in call' | /opt/rh/ruby193/root/usr/share/gems/gems/journey-1.0.4/lib/journey/router.rb:56:in `each' | /opt/rh/ruby193/root/usr/share/gems/gems/journey-1.0.4/lib/journey/router.rb:56:in `call' | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/routing/route_set.rb:600:in `call' | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/middleware/static.rb:62:in `call' | /opt/rh/ruby193/root/usr/share/gems/gems/apipie-rails-0.1.2/lib/apipie/static_dispatcher.rb:65:in `call' | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/middleware/static.rb:62:in `call' | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/middleware/static.rb:62:in `call' | /opt/rh/ruby193/root/usr/share/gems/gems/apipie-rails-0.1.2/lib/apipie/middleware/checksum_in_headers.rb:27:in `call' | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/middleware/best_standards_support.rb:17:in `call' | /opt/rh/ruby193/root/usr/share/gems/gems/rack-1.4.1/lib/rack/etag.rb:23:in `call' | /opt/rh/ruby193/root/usr/share/gems/gems/rack-1.4.1/lib/rack/conditionalget.rb:25:in `call' | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/middleware/head.rb:14:in `call' | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/middleware/params_parser.rb:21:in `call' | /usr/share/foreman/lib/middleware/catch_json_parse_errors.rb:9:in `call' | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/middleware/flash.rb:242:in `call' | /opt/rh/ruby193/root/usr/share/gems/gems/rack-1.4.1/lib/rack/session/abstract/id.rb:205:in `context' | /opt/rh/ruby193/root/usr/share/gems/gems/rack-1.4.1/lib/rack/session/abstract/id.rb:200:in `call' | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/middleware/cookies.rb:339:in `call' | /opt/rh/ruby193/root/usr/share/gems/gems/activerecord-3.2.8/lib/active_record/query_cache.rb:64:in `call' | /opt/rh/ruby193/root/usr/share/gems/gems/activerecord-3.2.8/lib/active_record/connection_adapters/abstract/connection_pool.rb:473:in `call' | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/middleware/callbacks.rb:28:in `block in call' | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:405:in `_run__2873742961269082198__call__4591553551730949552__callbacks' | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:405:in `__run_callback' | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:385:in `_run_call_callbacks' | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:81:in `run_callbacks' | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/middleware/callbacks.rb:27:in `call' | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/middleware/remote_ip.rb:31:in `call' | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/middleware/debug_exceptions.rb:16:in `call' | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/middleware/show_exceptions.rb:56:in `call' | /opt/rh/ruby193/root/usr/share/gems/gems/katello-1.5.0/lib/katello/middleware/silenced_logger.rb:30:in `call' | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/middleware/request_id.rb:22:in `call' | /opt/rh/ruby193/root/usr/share/gems/gems/rack-1.4.1/lib/rack/methodoverride.rb:21:in `call' | /opt/rh/ruby193/root/usr/share/gems/gems/rack-1.4.1/lib/rack/runtime.rb:17:in `call' | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/cache/strategy/local_cache.rb:72:in `call' | /opt/rh/ruby193/root/usr/share/gems/gems/rack-1.4.1/lib/rack/lock.rb:15:in `call' | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/middleware/static.rb:62:in `call' | /opt/rh/ruby193/root/usr/share/gems/gems/rack-cache-1.2/lib/rack/cache/context.rb:136:in `forward' | /opt/rh/ruby193/root/usr/share/gems/gems/rack-cache-1.2/lib/rack/cache/context.rb:245:in `fetch' | /opt/rh/ruby193/root/usr/share/gems/gems/rack-cache-1.2/lib/rack/cache/context.rb:185:in `lookup' | /opt/rh/ruby193/root/usr/share/gems/gems/rack-cache-1.2/lib/rack/cache/context.rb:66:in `call!' | /opt/rh/ruby193/root/usr/share/gems/gems/rack-cache-1.2/lib/rack/cache/context.rb:51:in `call' | /opt/rh/ruby193/root/usr/share/gems/gems/railties-3.2.8/lib/rails/engine.rb:479:in `call' | /opt/rh/ruby193/root/usr/share/gems/gems/railties-3.2.8/lib/rails/application.rb:223:in `call' | /opt/rh/ruby193/root/usr/share/gems/gems/railties-3.2.8/lib/rails/railtie/configurable.rb:30:in `method_missing' | /opt/rh/ruby193/root/usr/share/gems/gems/rack-1.4.1/lib/rack/builder.rb:134:in `call' | /opt/rh/ruby193/root/usr/share/gems/gems/rack-1.4.1/lib/rack/urlmap.rb:64:in `block in call' | /opt/rh/ruby193/root/usr/share/gems/gems/rack-1.4.1/lib/rack/urlmap.rb:49:in `each' | /opt/rh/ruby193/root/usr/share/gems/gems/rack-1.4.1/lib/rack/urlmap.rb:49:in `call' | /usr/lib/ruby/gems/1.8/gems/passenger-4.0.18/lib/phusion_passenger/rack/thread_handler_extension.rb:77:in `process_request' | /usr/lib/ruby/gems/1.8/gems/passenger-4.0.18/lib/phusion_passenger/request_handler/thread_handler.rb:140:in `accept_and_process_next_request' | /usr/lib/ruby/gems/1.8/gems/passenger-4.0.18/lib/phusion_passenger/request_handler/thread_handler.rb:108:in `main_loop' | /usr/lib/ruby/gems/1.8/gems/passenger-4.0.18/lib/phusion_passenger/request_handler.rb:441:in `block (3 levels) in start_threads' | /opt/rh/ruby193/root/usr/share/gems/gems/logging-1.8.1/lib/logging/diagnostic_context.rb:323:in `call' | /opt/rh/ruby193/root/usr/share/gems/gems/logging-1.8.1/lib/logging/diagnostic_context.rb:323:in `block in create_with_logging_context'
Completed 404 Not Found in 12ms (Views: 0.2ms | ActiveRecord: 0.5ms)
Connecting to database specified by database.yml
Connected to server.
Client connected.
Client disconnected.

Expected Results:
Active Subscriptions retrieved

Additional info:

Actions #1

Updated by Eric Helms almost 10 years ago

  • Category set to Client/Agent
  • Status changed from New to Assigned
  • Target version set to 48
  • Difficulty set to easy
  • Triaged set to Yes
Actions #2

Updated by Eric Helms almost 10 years ago

  • Status changed from Assigned to Closed
  • % Done changed from 0 to 100

Applied in changeset katello|commit:7eb68259dcf12d54a4160256553fbc5820855dde.

Actions #3

Updated by Eric Helms over 9 years ago

  • translation missing: en.field_release set to 13
Actions

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