ACME Financial Services Company¶

A Large Consumer Financial Services With A Retail, Web, and Office Environment.¶

ACME Financial is a large financial services company. They have a large IT infrastructure that runs many mission-critical applications. They are rarely on the cutting edge of new technologies but they are aware of them. They value solid, industry standard technology backed up by vendor support.

They have a large host infrastructure divided into separate departments managed by different groups of system administrators. Their Katello/Foreman environment is currently a mission-critical application utilized daily as part of their Linux based management across the company. This includes distribution of critical security patches to the entire infrastructure.

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System Types¶

Linux Systems Infrastructure¶

Current

Next 5 Years

Systems Management Environment¶

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Personas¶

Name	Job Title	Daily Katello/Foreman Usage	Years of Experience	Primary Role	Role Description
Samuel	System Engineer	6 Hours	7 Years	System Architect	My role is the server build architect. I work on developing build procedures and automation. I decide what packages, errata ( security, enhancement) are deployed. I also am responsible for system resources, including bare metal, virtual, and cloud. I also handle all entitlement management of the Linux systems. I manage all OS based decisions and application usage across the entire institution.
Daniel	System Administrator	2 Hours	4 Years	Administrator	In my role I add/remove systems from Katello/Foreman, run remote commands, schedule updates, provision new systems, etc. I run he maintenance window. We are responsible for the new hardware and VMs running in our organization. We are the centralized support of host deployment.

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Roles¶

System Management¶

Team	Tasks	Uses Application	GUI	CLI	API/Automation	Moblie
Linux System Architects	Source for approved builds and updates to software pushed out company wide.	Yes	75%	10%	15% (will do more in the future)	No (will do more in the future)
System Administrators	Responsible for deploying and maintaining approved builds pushed by the SA’s. Only for their department.	Yes	85%	5%	10%	No

Infrastructure¶

Team	Tasks	Uses Application	GUI	CLI	API/Automation	Moblie
Networking Team	Builds, monitors, and manages network infrastructure.	Yes	75%	25%	0%	No
Procurement Team	Purchases and renews software licensing company wide.	No	--	--	--	--
Security Team	Approves all software builds or updates company wide.	Yes	65%	35%	0%	No