Plugins » Katello

Hi I have Oracle Linux 7.7 that i'm trying to subscribe to Katello using dgoodwin. subscription-manager but since the last update we did, we are on 1.23.1 for Foreman we are unable to add new Oracle machine to it.

1. subscription-manager register --org="corpdev" --activationkey="pre-production-servers-activation-key"
   HTTP error (500 - Internal Server Error): undefined method `match' for nil:NilClass

there is the error in the production.log

2019-12-19T09:54:24 [E|kat|932b0b88] NoMethodError: undefined method `match' for nil:NilClass
/opt/theforeman/tfm/root/usr/share/gems/gems/katello-3.13.2/app/models/katello/rhsm_fact_parser.rb:63:in `os_release_name'
/opt/theforeman/tfm/root/usr/share/gems/gems/katello-3.13.2/app/models/katello/rhsm_fact_parser.rb:57:in `operatingsystem'
/usr/share/foreman/app/models/host/base.rb:193:in `block in set_non_empty_values'
/usr/share/foreman/app/models/host/base.rb:192:in `each'
/usr/share/foreman/app/models/host/base.rb:192:in `set_non_empty_values'
/usr/share/foreman/app/models/host/base.rb:186:in `populate_fields_from_facts'
/usr/share/foreman/app/models/host/managed.rb:415:in `populate_fields_from_facts'
/usr/share/foreman/app/models/concerns/puppet_host_extensions.rb:3:in `populate_fields_from_facts'
/usr/share/foreman/app/models/host/base.rb:167:in `block in parse_facts'
/usr/share/foreman/app/services/foreman/telemetry_helper.rb:27:in `telemetry_duration_histogram'
/usr/share/foreman/app/models/host/base.rb:166:in `parse_facts'
/usr/share/foreman/app/models/host/base.rb:152:in `import_facts'
/usr/share/foreman/app/models/host/managed.rb:329:in `import_facts'
/opt/theforeman/tfm/root/usr/share/gems/gems/katello-3.13.2/app/models/katello/host/subscription_facet.rb:218:in `update_facts'
/opt/theforeman/tfm/root/usr/share/gems/gems/katello-3.13.2/app/services/katello/registration_manager.rb:201:in `create_in_cp_and_pulp'
/opt/theforeman/tfm/root/usr/share/gems/gems/katello-3.13.2/app/services/katello/registration_manager.rb:156:in `block in register_host'
/usr/share/foreman/app/models/concerns/foreman/thread_session.rb:108:in `as'
/usr/share/foreman/app/models/concerns/foreman/thread_session.rb:114:in `as_anonymous_admin'
/opt/theforeman/tfm/root/usr/share/gems/gems/katello-3.13.2/app/services/katello/registration_manager.rb:154:in `register_host'
/opt/theforeman/tfm/root/usr/share/gems/gems/katello-3.13.2/app/services/katello/registration_manager.rb:40:in `process_registration'
/opt/theforeman/tfm/root/usr/share/gems/gems/katello-3.13.2/app/controllers/katello/api/rhsm/candlepin_proxies_controller.rb:229:in `consumer_activate'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/actionpack-5.2.1/lib/action_controller/metal/basic_implicit_render.rb:6:in `send_action'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/actionpack-5.2.1/lib/abstract_controller/base.rb:194:in `process_action'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/actionpack-5.2.1/lib/action_controller/metal/rendering.rb:30:in `process_action'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/actionpack-5.2.1/lib/abstract_controller/callbacks.rb:42:in `block in process_action'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/activesupport-5.2.1/lib/active_support/callbacks.rb:109:in `block in run_callbacks'
/opt/theforeman/tfm/root/usr/share/gems/gems/katello-3.13.2/app/controllers/katello/api/rhsm/candlepin_proxies_controller.rb:35:in `repackage_message'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/activesupport-5.2.1/lib/active_support/callbacks.rb:118:in `block in run_callbacks'
/usr/share/foreman/app/controllers/api/v2/base_controller.rb:163:in `disable_json_root'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/activesupport-5.2.1/lib/active_support/callbacks.rb:118:in `block in run_callbacks'
/usr/share/foreman/app/controllers/concerns/foreman/controller/timezone.rb:10:in `set_timezone'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/activesupport-5.2.1/lib/active_support/callbacks.rb:118:in `block in run_callbacks'
/usr/share/foreman/app/models/concerns/foreman/thread_session.rb:32:in `clear_thread'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/activesupport-5.2.1/lib/active_support/callbacks.rb:118:in `block in run_callbacks'
/usr/share/foreman/app/controllers/concerns/foreman/controller/topbar_sweeper.rb:12:in `set_topbar_sweeper_controller'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/activesupport-5.2.1/lib/active_support/callbacks.rb:118:in `block in run_callbacks'
/opt/theforeman/tfm/root/usr/share/gems/gems/audited-4.7.1/lib/audited/sweeper.rb:14:in `around'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/activesupport-5.2.1/lib/active_support/callbacks.rb:118:in `block in run_callbacks'
/opt/theforeman/tfm/root/usr/share/gems/gems/audited-4.7.1/lib/audited/sweeper.rb:14:in `around'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/activesupport-5.2.1/lib/active_support/callbacks.rb:118:in `block in run_callbacks'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/activesupport-5.2.1/lib/active_support/callbacks.rb:136:in `run_callbacks'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/actionpack-5.2.1/lib/abstract_controller/callbacks.rb:41:in `process_action'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/actionpack-5.2.1/lib/action_controller/metal/rescue.rb:22:in `process_action'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/actionpack-5.2.1/lib/action_controller/metal/instrumentation.rb:34:in `block in process_action'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/activesupport-5.2.1/lib/active_support/notifications.rb:168:in `block in instrument'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/activesupport-5.2.1/lib/active_support/notifications/instrumenter.rb:23:in `instrument'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/activesupport-5.2.1/lib/active_support/notifications.rb:168:in `instrument'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/actionpack-5.2.1/lib/action_controller/metal/instrumentation.rb:32:in `process_action'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/actionpack-5.2.1/lib/action_controller/metal/params_wrapper.rb:256:in `process_action'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/activerecord-5.2.1/lib/active_record/railties/controller_runtime.rb:24:in `process_action'
/opt/theforeman/tfm/root/usr/share/gems/gems/katello-3.13.2/app/controllers/katello/concerns/api/api_controller.rb:39:in `process_action'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/actionpack-5.2.1/lib/abstract_controller/base.rb:134:in `process'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/actionview-5.2.1/lib/action_view/rendering.rb:32:in `process'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/actionpack-5.2.1/lib/action_controller/metal.rb:191:in `dispatch'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/actionpack-5.2.1/lib/action_controller/metal.rb:252:in `dispatch'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/actionpack-5.2.1/lib/action_dispatch/routing/route_set.rb:52:in `dispatch'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/actionpack-5.2.1/lib/action_dispatch/routing/route_set.rb:34:in `serve'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/actionpack-5.2.1/lib/action_dispatch/routing/mapper.rb:18:in `block in <class:Constraints>'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/actionpack-5.2.1/lib/action_dispatch/routing/mapper.rb:48:in `serve'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/actionpack-5.2.1/lib/action_dispatch/journey/router.rb:52:in `block in serve'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/actionpack-5.2.1/lib/action_dispatch/journey/router.rb:35:in `each'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/actionpack-5.2.1/lib/action_dispatch/journey/router.rb:35:in `serve'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/actionpack-5.2.1/lib/action_dispatch/routing/route_set.rb:840:in `call'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/railties-5.2.1/lib/rails/engine.rb:524:in `call'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/railties-5.2.1/lib/rails/railtie.rb:190:in `public_send'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/railties-5.2.1/lib/rails/railtie.rb:190:in `method_missing'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/actionpack-5.2.1/lib/action_dispatch/routing/mapper.rb:19:in `block in <class:Constraints>'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/actionpack-5.2.1/lib/action_dispatch/routing/mapper.rb:48:in `serve'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/actionpack-5.2.1/lib/action_dispatch/journey/router.rb:52:in `block in serve'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/actionpack-5.2.1/lib/action_dispatch/journey/router.rb:35:in `each'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/actionpack-5.2.1/lib/action_dispatch/journey/router.rb:35:in `serve'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/actionpack-5.2.1/lib/action_dispatch/routing/route_set.rb:840:in `call'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/actionpack-5.2.1/lib/action_dispatch/middleware/static.rb:127:in `call'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/actionpack-5.2.1/lib/action_dispatch/middleware/static.rb:127:in `call'
/opt/theforeman/tfm/root/usr/share/gems/gems/apipie-rails-0.5.14/lib/apipie/static_dispatcher.rb:65:in `call'
/opt/theforeman/tfm/root/usr/share/gems/gems/apipie-rails-0.5.14/lib/apipie/extractor/recorder.rb:137:in `call'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/actionpack-5.2.1/lib/action_dispatch/middleware/static.rb:127:in `call'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/actionpack-5.2.1/lib/action_dispatch/middleware/static.rb:127:in `call'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/actionpack-5.2.1/lib/action_dispatch/middleware/static.rb:127:in `call'
/usr/share/foreman/lib/foreman/middleware/telemetry.rb:10:in `call'
/opt/theforeman/tfm/root/usr/share/gems/gems/apipie-rails-0.5.14/lib/apipie/middleware/checksum_in_headers.rb:27:in `call'
/usr/share/foreman/lib/foreman/middleware/catch_json_parse_errors.rb:9:in `call'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/rack-2.0.6/lib/rack/tempfile_reaper.rb:15:in `call'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/rack-2.0.6/lib/rack/etag.rb:25:in `call'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/rack-2.0.6/lib/rack/conditional_get.rb:38:in `call'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/rack-2.0.6/lib/rack/head.rb:12:in `call'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/actionpack-5.2.1/lib/action_dispatch/http/content_security_policy.rb:18:in `call'
/usr/share/foreman/lib/foreman/middleware/logging_context_session.rb:22:in `call'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/rack-2.0.6/lib/rack/session/abstract/id.rb:232:in `context'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/rack-2.0.6/lib/rack/session/abstract/id.rb:226:in `call'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/actionpack-5.2.1/lib/action_dispatch/middleware/cookies.rb:670:in `call'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/actionpack-5.2.1/lib/action_dispatch/middleware/callbacks.rb:28:in `block in call'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/activesupport-5.2.1/lib/active_support/callbacks.rb:98:in `run_callbacks'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/actionpack-5.2.1/lib/action_dispatch/middleware/callbacks.rb:26:in `call'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/actionpack-5.2.1/lib/action_dispatch/middleware/debug_exceptions.rb:61:in `call'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/actionpack-5.2.1/lib/action_dispatch/middleware/show_exceptions.rb:33:in `call'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/railties-5.2.1/lib/rails/rack/logger.rb:38:in `call_app'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/railties-5.2.1/lib/rails/rack/logger.rb:28:in `call'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/sprockets-rails-3.2.1/lib/sprockets/rails/quiet_assets.rb:13:in `call'
/usr/share/foreman/lib/foreman/middleware/logging_context_request.rb:11:in `call'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/actionpack-5.2.1/lib/action_dispatch/middleware/remote_ip.rb:81:in `call'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/actionpack-5.2.1/lib/action_dispatch/middleware/request_id.rb:27:in `call'
/opt/theforeman/tfm/root/usr/share/gems/gems/katello-3.13.2/lib/katello/prevent_json_parsing.rb:12:in `call'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/rack-2.0.6/lib/rack/method_override.rb:22:in `call'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/rack-2.0.6/lib/rack/runtime.rb:22:in `call'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/activesupport-5.2.1/lib/active_support/cache/strategy/local_cache_middleware.rb:29:in `call'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/actionpack-5.2.1/lib/action_dispatch/middleware/executor.rb:14:in `call'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/actionpack-5.2.1/lib/action_dispatch/middleware/static.rb:127:in `call'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/rack-2.0.6/lib/rack/sendfile.rb:111:in `call'
/opt/theforeman/tfm/root/usr/share/gems/gems/secure_headers-6.0.0/lib/secure_headers/middleware.rb:13:in `call'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/railties-5.2.1/lib/rails/engine.rb:524:in `call'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/railties-5.2.1/lib/rails/railtie.rb:190:in `public_send'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/railties-5.2.1/lib/rails/railtie.rb:190:in `method_missing'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/rack-2.0.6/lib/rack/urlmap.rb:68:in `block in call'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/rack-2.0.6/lib/rack/urlmap.rb:53:in `each'
/opt/theforeman/tfm-ror52/root/usr/share/gems/gems/rack-2.0.6/lib/rack/urlmap.rb:53:in `call'
/usr/share/passenger/phusion_passenger/rack/thread_handler_extension.rb:74:in `process_request'
/usr/share/passenger/phusion_passenger/request_handler/thread_handler.rb:141:in `accept_and_process_next_request'
/usr/share/passenger/phusion_passenger/request_handler/thread_handler.rb:109:in `main_loop'
/usr/share/passenger/phusion_passenger/request_handler.rb:455:in `block (3 levels) in start_threads'
/opt/theforeman/tfm/root/usr/share/gems/gems/logging-2.2.2/lib/logging/diagnostic_context.rb:474:in `block in create_with_logging_context'
2019-12-19T09:54:24 [I|app|932b0b88] Completed 500 Internal Server Error in 6295ms (Views: 0.3ms | ActiveRecord: 920.7ms)
Please help