Bug #24641: subscription-manager register fails - Katello - Foreman

Custom queries

All issues closed in the last 3 weeks
Assigned to me
Closed Issues without Release
Easy and Trivial Issues
Good first issues - Foreman core
Katello 4.14.1 TODO
Mine
My issues closed in the last 3 weeks
open docker issues 2.1
Open Features
Open Katello issues by target version
Open Pull Requests
Stale
Trackers
Untriaged
Untriaged and opened in the past two weeks

Actions

Copy link

Bug #24641

open

subscription-manager register fails

Added by Martin Angermeier about 6 years ago. Updated about 6 years ago.

Status:

Needs design

Priority:

Normal

Assignee:

Andrew Kofink

Category:

Subscriptions

Target version:

Difficulty:

Triaged:

Yes

Bugzilla link:

Pull request:

Fixed in Releases:

Found in Releases:

Katello 3.6.0

Red Hat JIRA:

Description

Hi everybody,

we use Foreman 1.17 with Katello 3.6.0.

As you can see in the screenshot, we got RHEL 7.4 as installed product and RHEL 7.3 as os. If we try to unregister and re-register with subscription-manager unregister && subscription-manager remove --all && subscription-manager clean and subscription-manager register --org="ORG" --activationkey="KEY", we got the following error:

"Required lock is already taken by other running tasks.
Please inspect their state, fix their errors and resume them.

Required lock: update
Conflicts with tasks:
- https://FOREMAN_HOST/foreman_tasks/tasks/236fcfd3-2642-4201-bf82-83172ab52757"

Inspecting the task it has the state "stopped" and result "warning" including the following message:

Runtime Error com.fasterxml.jackson.databind.JsonMappingException: (was java.lang.NullPointerException) (through reference chain: org.candlepin.model.Consumer["installedProducts"]->java.util.HashSet[1]) at org.candlepin.model.ConsumerInstalledProduct.equals:200

Maybe there is a connection between the os version and the product?

Regards,
Martin Angermeier

Files

host_os_vs_product.PNG	View host_os_vs_product.PNG	12 KB		Martin Angermeier, 08/17/2018 07:29 AM
Capture.PNG	View Capture.PNG	18.6 KB		Martin Angermeier, 08/22/2018 08:29 AM

History
Notes
Property changes

Actions

Copy link

Updated by Martin Angermeier about 6 years ago

File host_os_vs_product.PNG host_os_vs_product.PNG added

EDIT: Added missing screenshot

Actions

Copy link

Updated by Martin Angermeier about 6 years ago

Subject changed from subscription-manager register fails when os version differs from installed product to subscription-manager register fails

Update: This issue affects new hosts too

It seems that subscription-manager refresh creates the "Update Host" Task in Foreman, this task fails with the above error message but the refresh doesn't recognize that the task has stopped.

Actions

Copy link

Updated by Martin Angermeier about 6 years ago

File Capture.PNG Capture.PNG added

It's getting weird because the error changed for a different host.

Screenshot attached.

Actions

Copy link

Updated by Andrew Kofink about 6 years ago

Status changed from New to Need more information

Could you please reproduce this error and generate/upload a foreman-debug?

Actions

Copy link

Updated by Martin Angermeier about 6 years ago

Foreman-debug is in progress with option -u

Investigating further we recognized that this problem occurs only on RHEL machines, CentOS is working.

Actions

Copy link

Updated by Martin Angermeier about 6 years ago

Edit: rsync failed with "Network is unreachable". As the log is rather large (77MB compressed) and I don't know if it is a good idea to upload this log here,is there an other option?

Actions

Copy link

Updated by Martin Angermeier about 6 years ago

Thats the error log from candlepin, as I mentioned before this happens only to RHEL servers, not CentOS:

2018-08-28 08:35:56,573 [thread=http-bio-8443-exec-4] [req=7d12fd84-9a2c-4249-8585-789e3d6b16b4, org=, csid=3c90e344] ERROR org.candlepin.common.exceptions.mappers.CandlepinExceptionMapper - Runtime Error com.fasterxml.jackson.databind.JsonMappingException: (was java.lang.NullPointerException) (through reference chain: org.candlepin.model.Consumer["installedProducts"]->java.util.HashSet[1]) at org.candlepin.model.ConsumerInstalledProduct.equals:200 org.jboss.resteasy.spi.ReaderException: com.fasterxml.jackson.databind.JsonMappingException: (was java.lang.NullPointerException) (through reference chain: org.candlepin.model.Consumer["installedProducts"]->java.util.HashSet[1]) at org.jboss.resteasy.core.MessageBodyParameterInjector.inject(MessageBodyParameterInjector.java:183) ~[resteasy-jaxrs-3.0.10.Final.jar:na] at org.jboss.resteasy.core.MethodInjectorImpl.injectArguments(MethodInjectorImpl.java:89) ~[resteasy-jaxrs-3.0.10.Final.jar:na] at org.candlepin.resteasy.filter.VerifyAuthorizationFilter.getArguments(VerifyAuthorizationFilter.java:123) ~[VerifyAuthorizationFilter.class:na] at org.candlepin.resteasy.filter.VerifyAuthorizationFilter.runFilter(VerifyAuthorizationFilter.java:93) ~[VerifyAuthorizationFilter.class:na] at org.candlepin.resteasy.filter.AbstractAuthorizationFilter.filter(AbstractAuthorizationFilter.java:56) ~[AbstractAuthorizationFilter.class:na] at org.jboss.resteasy.core.ResourceMethodInvoker.invokeOnTarget(ResourceMethodInvoker.java:264) ~[resteasy-jaxrs-3.0.10.Final.jar:na] at org.jboss.resteasy.core.ResourceMethodInvoker.invoke(ResourceMethodInvoker.java:250) ~[resteasy-jaxrs-3.0.10.Final.jar:na] at org.jboss.resteasy.core.ResourceMethodInvoker.invoke(ResourceMethodInvoker.java:237) ~[resteasy-jaxrs-3.0.10.Final.jar:na] at org.jboss.resteasy.core.SynchronousDispatcher.invoke(SynchronousDispatcher.java:356) [resteasy-jaxrs-3.0.10.Final.jar:na] at org.jboss.resteasy.core.SynchronousDispatcher.invoke(SynchronousDispatcher.java:179) [resteasy-jaxrs-3.0.10.Final.jar:na] at org.jboss.resteasy.plugins.server.servlet.ServletContainerDispatcher.service(ServletContainerDispatcher.java:220) [resteasy-jaxrs-3.0.10.Final.jar:na] at org.jboss.resteasy.plugins.server.servlet.HttpServletDispatcher.service(HttpServletDispatcher.java:56) [resteasy-jaxrs-3.0.10.Final.jar:na] at org.jboss.resteasy.plugins.server.servlet.HttpServletDispatcher.service(HttpServletDispatcher.java:51) [resteasy-jaxrs-3.0.10.Final.jar:na] at javax.servlet.http.HttpServlet.service(HttpServlet.java:731) [tomcat-servlet-3.0-api.jar:na] at com.google.inject.servlet.ServletDefinition.doService(ServletDefinition.java:263) [guice-servlet-3.0.jar:na] at com.google.inject.servlet.ServletDefinition.service(ServletDefinition.java:178) [guice-servlet-3.0.jar:na] at com.google.inject.servlet.ManagedServletPipeline.service(ManagedServletPipeline.java:91) [guice-servlet-3.0.jar:na] at com.google.inject.servlet.FilterChainInvocation.doFilter(FilterChainInvocation.java:62) [guice-servlet-3.0.jar:na] at org.candlepin.servlet.filter.EventFilter.doFilter(EventFilter.java:61) [EventFilter.class:na] at com.google.inject.servlet.FilterDefinition.doFilter(FilterDefinition.java:163) [guice-servlet-3.0.jar:na] at com.google.inject.servlet.FilterChainInvocation.doFilter(FilterChainInvocation.java:58) [guice-servlet-3.0.jar:na] at org.candlepin.servlet.filter.ContentTypeHackFilter.doFilter(ContentTypeHackFilter.java:58) [ContentTypeHackFilter.class:na] at com.google.inject.servlet.FilterDefinition.doFilter(FilterDefinition.java:163) [guice-servlet-3.0.jar:na] at com.google.inject.servlet.FilterChainInvocation.doFilter(FilterChainInvocation.java:58) [guice-servlet-3.0.jar:na] at org.candlepin.common.filter.LoggingFilter.doFilter(LoggingFilter.java:112) [candlepin-common-2.0.3.jar:na] at com.google.inject.servlet.FilterDefinition.doFilter(FilterDefinition.java:163) [guice-servlet-3.0.jar:na] at com.google.inject.servlet.FilterChainInvocation.doFilter(FilterChainInvocation.java:58) [guice-servlet-3.0.jar:na] at org.candlepin.servlet.filter.CandlepinPersistFilter.doFilter(CandlepinPersistFilter.java:48) [CandlepinPersistFilter.class:na] at com.google.inject.servlet.FilterDefinition.doFilter(FilterDefinition.java:163) [guice-servlet-3.0.jar:na] at com.google.inject.servlet.FilterChainInvocation.doFilter(FilterChainInvocation.java:58) [guice-servlet-3.0.jar:na] at org.candlepin.servlet.filter.CandlepinScopeFilter.doFilter(CandlepinScopeFilter.java:68) [CandlepinScopeFilter.class:na] at com.google.inject.servlet.FilterDefinition.doFilter(FilterDefinition.java:163) [guice-servlet-3.0.jar:na] at com.google.inject.servlet.FilterChainInvocation.doFilter(FilterChainInvocation.java:58) [guice-servlet-3.0.jar:na] at com.google.inject.servlet.ManagedFilterPipeline.dispatch(ManagedFilterPipeline.java:118) [guice-servlet-3.0.jar:na] at com.google.inject.servlet.GuiceFilter.doFilter(GuiceFilter.java:113) [guice-servlet-3.0.jar:na] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) [catalina.jar:7.0.76] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) [catalina.jar:7.0.76] at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:218) [catalina.jar:7.0.76] at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:110) [catalina.jar:7.0.76] at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:506) [catalina.jar:7.0.76] at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169) [catalina.jar:7.0.76] at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103) [catalina.jar:7.0.76] at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116) [catalina.jar:7.0.76] at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:445) [catalina.jar:7.0.76] at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1087) [tomcat-coyote.jar:7.0.76] at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:637) [tomcat-coyote.jar:7.0.76] at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316) [tomcat-coyote.jar:7.0.76] at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) [na:1.8.0_171] at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) [na:1.8.0_171] at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) [tomcat-coyote.jar:7.0.76] at java.lang.Thread.run(Thread.java:748) [na:1.8.0_171] Caused by: com.fasterxml.jackson.databind.JsonMappingException: (was java.lang.NullPointerException) (through reference chain: org.candlepin.model.Consumer["installedProducts"]->java.util.HashSet[1]) at com.fasterxml.jackson.databind.JsonMappingException.wrapWithPath(JsonMappingException.java:210) ~[jackson-databind-2.4.5.jar:2.4.5] at com.fasterxml.jackson.databind.JsonMappingException.wrapWithPath(JsonMappingException.java:189) ~[jackson-databind-2.4.5.jar:2.4.5] at com.fasterxml.jackson.databind.deser.std.CollectionDeserializer.deserialize(CollectionDeserializer.java:249) ~[jackson-databind-2.4.5.jar:2.4.5] at com.fasterxml.jackson.databind.deser.std.CollectionDeserializer.deserialize(CollectionDeserializer.java:206) ~[jackson-databind-2.4.5.jar:2.4.5] at com.fasterxml.jackson.databind.deser.std.CollectionDeserializer.deserialize(CollectionDeserializer.java:25) ~[jackson-databind-2.4.5.jar:2.4.5] at com.fasterxml.jackson.databind.deser.SettableBeanProperty.deserialize(SettableBeanProperty.java:538) ~[jackson-databind-2.4.5.jar:2.4.5] at com.fasterxml.jackson.databind.deser.impl.MethodProperty.deserializeAndSet(MethodProperty.java:99) ~[jackson-databind-2.4.5.jar:2.4.5] at com.fasterxml.jackson.databind.deser.BeanDeserializer.vanillaDeserialize(BeanDeserializer.java:238) ~[jackson-databind-2.4.5.jar:2.4.5] at com.fasterxml.jackson.databind.deser.BeanDeserializer.deserialize(BeanDeserializer.java:118) ~[jackson-databind-2.4.5.jar:2.4.5] at com.fasterxml.jackson.databind.ObjectReader._bind(ObjectReader.java:1232) ~[jackson-databind-2.4.5.jar:2.4.5] at com.fasterxml.jackson.databind.ObjectReader.readValue(ObjectReader.java:676) ~[jackson-databind-2.4.5.jar:2.4.5] at com.fasterxml.jackson.jaxrs.base.ProviderBase.readFrom(ProviderBase.java:808) ~[jackson-jaxrs-base-2.4.5.jar:2.4.5] at org.jboss.resteasy.core.interception.AbstractReaderInterceptorContext.readFrom(AbstractReaderInterceptorContext.java:59) ~[resteasy-jaxrs-3.0.10.Final.jar:na] at org.jboss.resteasy.core.interception.ServerReaderInterceptorContext.readFrom(ServerReaderInterceptorContext.java:62) ~[resteasy-jaxrs-3.0.10.Final.jar:na] at org.jboss.resteasy.core.interception.AbstractReaderInterceptorContext.proceed(AbstractReaderInterceptorContext.java:51) ~[resteasy-jaxrs-3.0.10.Final.jar:na] at org.jboss.resteasy.plugins.interceptors.encoding.GZIPDecodingInterceptor.aroundReadFrom(GZIPDecodingInterceptor.java:59) ~[resteasy-jaxrs-3.0.10.Final.jar:na] at org.jboss.resteasy.core.interception.AbstractReaderInterceptorContext.proceed(AbstractReaderInterceptorContext.java:53) ~[resteasy-jaxrs-3.0.10.Final.jar:na] at org.jboss.resteasy.core.MessageBodyParameterInjector.inject(MessageBodyParameterInjector.java:150) ~[resteasy-jaxrs-3.0.10.Final.jar:na] ... 50 common frames omitted Caused by: java.lang.NullPointerException: null at org.candlepin.model.ConsumerInstalledProduct.equals(ConsumerInstalledProduct.java:200) ~[ConsumerInstalledProduct.class:na] at java.util.HashMap.putVal(HashMap.java:635) ~[na:1.8.0_171] at java.util.HashMap.put(HashMap.java:612) ~[na:1.8.0_171] at java.util.HashSet.add(HashSet.java:220) ~[na:1.8.0_171] at com.fasterxml.jackson.databind.deser.std.CollectionDeserializer.deserialize(CollectionDeserializer.java:239) ~[jackson-databind-2.4.5.jar:2.4.5] ... 65 common frames omitted 2018-08-28 08:35:56,573 [thread=http-bio-8443-exec-4] [req=7d12fd84-9a2c-4249-8585-789e3d6b16b4, org=, csid=3c90e344] WARN org.candlepin.audit.EventSinkImpl - Rolling back hornetq transaction.